PALM Parts Solution ("we", "us", "our") is the data controller of personal information collected through palmpartssolution.com. We are based at 8186 Topsail Pl, Winter Garden, FL 34787, USA. Privacy contact: sales@palmpartssolution.com.
1. Information we collect
- Contact & account information — name, company, email, phone, billing/shipping address.
- Order information — products requested or purchased, quotes, invoices, RMAs.
- Payment information — processed by PCI-compliant gateways (e.g. Stripe, PayPal). We do not store full card numbers on our servers.
- Communications — emails, chat, WhatsApp messages, and call notes with our sales/support team.
- Technical & usage data — IP address, device, browser, pages viewed, referring URL, timestamps, collected via cookies and similar technologies (see our Cookie Policy).
2. How we use your information
- To process quotes, orders, shipments, returns, and warranty claims.
- To respond to inquiries and provide customer/technical support.
- To send transactional emails (order confirmations, tracking, invoices).
- With your consent, to send marketing emails — you can opt out at any time via the unsubscribe link.
- To operate, secure, and improve our website (analytics, fraud prevention).
- To comply with legal, tax, accounting, and export-control obligations.
3. Legal bases (GDPR / UK GDPR)
- Contract — to process orders and provide services you request.
- Legitimate interests — to operate and secure our business, prevent fraud, and improve our services.
- Consent — for non-essential cookies and marketing communications. You may withdraw consent at any time.
- Legal obligation — to comply with tax, accounting, export-control, and other applicable laws.
4. Payment processing
Payments are processed by third-party providers such as Stripe, PayPal, and bank wire networks. Card data is collected and stored by these processors under PCI-DSS, never on our servers. Their privacy policies apply in addition to ours.
5. Shipping carriers
To deliver orders we share your name, address, phone, and email with carriers such as UPS, FedEx, DHL, and USPS, as well as freight forwarders and customs brokers when required for international shipments.
6. Analytics & marketing technologies
Subject to your cookie choices, we may use analytics (e.g. Google Analytics) and advertising platforms (e.g. Google Ads, Meta, LinkedIn) to measure site usage and ad effectiveness. You can manage these via our Cookie Policy and our Do Not Sell or Share page.
7. Sharing your information
We share personal data only with:
- Service providers acting as processors on our behalf (payment, shipping, hosting, analytics, email, customer support).
- Authorities when required by law, subpoena, or to protect our rights.
- A successor entity in the event of a merger, acquisition, or asset sale.
We do not sell personal information for money.
8. International data transfers
We are based in the United States. If you access the site from outside the U.S., your data will be transferred to and processed in the U.S. and other countries where our service providers operate. For transfers from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.
9. Data retention
We retain personal information only as long as necessary for the purposes described, or as required by law:
- Order, invoice, and tax records — typically 7 years (US tax requirements).
- Quote and inquiry records — up to 3 years.
- Marketing contacts — until you unsubscribe.
- Website analytics — typically up to 26 months.
10. Your rights
Depending on your jurisdiction you may have the right to:
- Access — request a copy of the data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure / Deletion — request deletion of your data ("right to be forgotten").
- Restriction & objection — restrict or object to certain processing.
- Portability — receive your data in a structured, machine-readable format.
- Withdraw consent — at any time, without affecting prior lawful processing.
- Lodge a complaint with your supervisory authority (e.g. your national EU DPA, the UK ICO, the Brazilian ANPD, or the California Privacy Protection Agency).
Submit a request via our Data Privacy Request form or email sales@palmpartssolution.com. We respond within 30 days (GDPR / UK GDPR / LGPD) or 45 days (CCPA/CPRA).
11. California residents (CCPA / CPRA)
California residents have the right to know, delete, correct, limit the use of sensitive personal information, and opt out of the sale or sharing of personal information. See our Do Not Sell or Share My Personal Information page. We honor Global Privacy Control (GPC) signals.
12. Brazilian residents (LGPD)
Under Brazil's Lei Geral de Proteção de Dados (LGPD) you have the rights of confirmation, access, correction, anonymization, portability, deletion, information about sharing, and revocation of consent. Our contact for LGPD requests is sales@palmpartssolution.com.
13. Children's privacy
This site is intended for B2B customers and is not directed to children under 16. We do not knowingly collect personal information from children.
14. Data security
We use industry-standard safeguards including TLS/SSL encryption in transit, access controls, and reputable hosting and payment partners. No system is 100% secure; we cannot guarantee absolute security but we continuously improve our practices.
15. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be highlighted on this page with an updated date.
16. Contact & privacy requests
PALM Parts Solution
8186 Topsail Pl, Winter Garden, FL 34787, USA
Email: sales@palmpartssolution.com
Phone: +1 (689) 263-1985
Independent supplier disclaimer
PALM Parts Solution is an independent supplier of industrial automation equipment and is not an authorized distributor, affiliate, or representative of any manufacturer listed on this website. All trademarks, brand names and logos are the property of their respective owners.
Last updated: 2026.