Your satisfaction is important to us. If you're not happy with your purchase, you may return most items within 30 days.
Return Window
Returns must be requested within 30 days of delivery. After 30 days, returns may be refused or subject to additional fees.
Condition Requirements
- Item must be in original, unused condition with all original packaging, manuals, and accessories.
- Items installed, modified, or showing signs of use may not be eligible for full refund.
- Custom-ordered, special-order, and clearly marked non-returnable items are not eligible.
How to Request a Return
- Email sales@palmpartssolution.com with your order number and reason for return.
- We will issue an RMA (Return Merchandise Authorization) number.
- Ship the item back, prepaid and insured, to our Florida facility within 14 days of the RMA.
- Write the RMA number clearly on the outside of the package.
Restocking Fee
A restocking fee of up to 20% may apply to non-defective returns. Defective items returned within warranty are not subject to a restocking fee.
Refunds
Refunds are issued to the original payment method within 5–10 business days after inspection. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Wrong Items
If you received a damaged or incorrect item, notify us within 48 hours of delivery. We will cover return shipping and send a replacement or issue a full refund.